Please read carefully before purchasing.
[Before purchasing for regular purchases]
・Please be sure to register as a member before purchasing products.
*Please be sure to confirm that your postal code and address match. Also, please check your spam settings and domain settings for your email address, and make sure you are able to receive emails. Please note that if your domain is not set, you may not receive emails.
・Basically, it takes 3-7 days from ordering to shipping. However, if it is early, it may be shipped the next day. Please note that we do not ship on Saturdays, Sundays, or holidays. When releasing a new product, the number of days it takes to ship will vary depending on the product, so please be sure to check the product description section.
・For any inquiries, please use the inquiry form on this site.
*Inquiries will be answered from 10:00 to 18:00 on weekdays. If we receive a large number of inquiries, we will respond to them in order, so please wait. Please note that we may not be able to respond depending on the information or content that has already appeared on Instagram.
・A statement of delivery and a receipt will be enclosed.
・The shipping charge for the product will be a flat rate of 600 yen.
However, if you purchase over ¥10,000, shipping will be free of charge.
・About returns, defective products, and cancellations
As a general rule, we ask that you refrain from returning items due to customer convenience.
However, if the product is damaged or
If you receive a product different from what you ordered,
We will replace the product at our expense.
We cannot accept returns or exchanges in the following cases:
・Products that have been delivered for more than 14 days ・Products that have been used or opened ・Products whose condition at the time of return is significantly different from when they were delivered
・Card information cannot be registered as a payment method, so if you are in a hurry, we recommend Apple Pay.shopPay.GooglePay.
*If you use this payment method, please check your registration information once again before using.
(Please note that the registration information for the above payment app is not linked to the membership registration information on this site)
For any inquiries, please contact us via the inquiry form on this site or DM on énoi's official Instagram.
*Inquiries will be answered from 10:00 to 18:00 on weekdays. If we receive a large number of inquiries, we will respond in order, so please wait. Please note that we may not be able to respond depending on the information or content that has already appeared on Instagram.
[For those who do not receive the email]
Due to the spam prevention function, emails sent from our shop may be automatically sorted into the spam folder or trash can, so please double check.
If you use an email prevention filter, please set it so that you can receive [firstname.lastname@example.org].